The program, plus a person.

A guide matched to your program. Guides on the anorexia track had anorexia; guides on the binge track lived that specific cycle. We do not hand a restriction-only guide a binge-track member.

You are told who your guide is before your first session, along with how long they have been clear of it and what they do outside this.

Several years of stable recovery — years, not months — and training in this method. That is the qualification, and we are not going to dress it up as more than it is.

Guides are not therapists, dietitians or clinicians. If you want a licensed professional, you want a therapist, and we will say so. What a guide has is the specific experience of having been where you are and come out, plus training in the material you are working through.

Fifty to sixty minutes, twice a month, by video or voice. You go through where you are in the phase, what you avoided, and what the next uncomfortable thing is.

It is practical rather than exploratory. A guide will not take you into your childhood, your relationships or your trauma — not because those do not matter, but because that is a therapist’s work and doing it badly is worse than not doing it.

Getting unstuck on a phase. Deciding which rule to test next and how. Talking through what happened when you tested one. Being honest with somebody about a week you would otherwise not mention. Working out how to tell a partner or a parent what you are doing.

And the ordinary, useful thing: somebody who expects to hear from you in a fortnight.

Anything clinical. A guide cannot assess you, diagnose you, interpret bloodwork or symptoms, advise on medication, tell you whether to enter or leave treatment, plan meals, or give any advice about your weight.

They also cannot monitor you between sessions, and they are not a crisis service.

No. It is non-clinical coaching inside a written scope. It is not psychotherapy, counselling or treatment, no therapeutic relationship is formed, and nothing said in a session is clinical advice.

If you have a therapist, Guided runs alongside them. If your therapist asks you to stop, stop.

You can send your guide messages between calls and they will reply within two business days, Monday to Friday. It is not live chat and it is not monitored overnight or at weekends.

Messages are for the work — a stuck exercise, a decision about the next rule. If you write something that suggests you need clinical help, your guide will say so and point you to it rather than trying to handle it.

Your guide stops the coaching conversation and says so plainly. They will tell you what the signs mean, give you the relevant numbers, and ask you to see a doctor. They will not attempt to assess or manage it, because they are not qualified to.

You can come back to the program afterwards. It will still be here, and stepping away from it to get medical care is the right decision, not a failure.

Yes, and you do not have to give a reason. Email support@joinovercome.com and we will move you. Nobody will ask you to explain it to the guide you are leaving.

Most people who add Guided use it for three to six months, usually across a phase they have stalled on, and then continue on the self-administered tier.

It is a monthly subscription with no minimum term. Using it for two months and stopping is a completely normal way to use it, and it is cheaper than the alternative.

A short written intake before your first session: which program you are on, where you are in it, what you want out of the next three months, and a small number of safety questions.

The safety questions exist to catch the situations where coaching is the wrong answer. If your answers suggest you need medical care first, we will tell you, refund you, and point you somewhere better. That happens, and it is not a rejection.